At Monarc Jewellery & Concierge we stand by the quality of our product. Your satisfaction is of most importance to us. If any goods are faulty we will meet our statutory obligations to provide a remedy. If you have made a purchase from our website and need to return the product due to manufacturing fault, we can repair or fully refund the item(s).

Our warranty period for ready-to-wear items is 1 year from delivery date, we are happy to perform maintenance and repairs in extension of our 1 year warranty policy. Our warranty period for BONDED by Monarc items is 3 months from the session date. We are happy to transfer the existing chain into a bracelet with a clasp within our 3 month warranty period if the chain is broken. Our bespoke, made to order, and engraved pieces cannot be returned or exchanged.

Please follow the process below for returning product to Monarc Jewellery:

1. For a full refund, ensure the product is in original condition and its original packaging.

2. You have 14 days after receiving your item(s) to return it for a refund or an exchange. Please include your invoice order number as proof of purchase.

3. Please provide a note for the reason you are returning the product.

4. Email or call us for information about your local drop-off depot, info@monarcjewellery.com or +64 28 8511 2534.

Upon receiving the returned product, we will check the goods to ensure that no item has not be altered or tampered with in any way. Please also note, Monarc Concierge will not refund the original delivery costs relating to the return of non-faulty product.

All metals will naturally soften, fade and oxidise with time and will require maintenance. Over time, gold vermeil (gold plating) can fade. This may vary depending on how you look after your jewellery. We offer re-plating and gold vermeil renewal services for a small fee. 

For further info and pricing on Monarc's re-plating service, please email: info@monarcjewellery.com

Full terms and conditions can be found here.

Remove your jewellery before showering, sleeping, swimming, cleaning or working with your hands. There are many reasons for this - to prevent scratches, to avoid damage to your metal, and also to keep your jewellery and gemstones free from soap residue and build up.

Clean your jewellery regularly. To do this, dilute a small amount of mild dishwashing detergent in warm water and gently wash your jewellery. A soft bristled toothbrush can be used to gently clean the piece. Soak the item for up to 10 minutes, rinse and then pat dry with a clean, soft cloth. We don’t recommend using silver polishing liquids or chemical cleaners to clean our jewellery.

Restrict the exposure of your jewellery to perfumes, hairsprays and creams. Do not expose your jewellery to household bleaches, cleaners or chlorinated water. This is why it is important to take your jewellery off before cleaning or swimming.

Choosing the right ring size can seem a little difficult; whether it’s for yourself, a partner or a friend. To make things easy, here are some of our tips to help you take a measurement and find the perfect ring size.

You can email to ask us for a complimentary Multisizer™ ring gauge sizer: info@monarcjewellery.com. The ring gauge tool can be shipped to addresses within United Kingdom and New Zealand. If you’re not located in the United Kingdom or New Zealand, we recommend using the string method with our instructions listed below, or by visiting a local jeweller for an accurate measurement.

Please note we offer exchanges on rings :)

Tips on how to take a ring or finger measurement:

• Temperature and the time of day are important factors. Try not to measure hands/fingers when they are too hot or too cold. It’s best to measure fingers at resting or room temperature.
• If you find yourself between two sizes, always go with the larger one.
• It’s really important that the ring size taken can go over the knuckle.
• If you are purchasing a ring which has a wide band, we advise going up one size.

The string method to find the right finger size:

• Wrap a ribbon, string or thread piece around your finger where you’d like the ring to sit.
• Make sure that the thread is pulled snug around the finger (not too tight, but just as a ring would fit).
• Mark the spot where the tread meets, then lie the thread flat and measure the distance with a ruler (mm). This measurement acts as the circumference of a finger for a ring.
• Use our ring sizing chart below to determine your desired ring size.

If you are still unsure about ring sizing or taking measurements, please speak to our team of experienced staff who are here to answer any questions you may have. Get in touch: info@monarcjewellery.com